Print/Download Issues? -

Having Trouble Printing or Downloading?

Trying to print through Barnes & Noble Press instead?
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PDF Printing Issues

If your PDF looks odd when you open, download, or print it (like missing text, strange images, or black boxes) you’re not alone! These issues usually happen when:

Your device’s PDF viewer misinterprets the file
Your printer drivers are outdated or incompatible
There’s a communication hiccup between your printer and your PDF viewer

The Quick Fix: Use Adobe Acrobat Reader

We highly recommend using Adobe Acrobat Reader—it’s free and available both online and in app stores.

To fix most printing issues:

Open your PDF in Adobe Acrobat Reader
Go to Print > Advanced Settings
Check the box for “Print as Image”
Print!

This simple setting helps bypass most compatibility glitches and fixes 99% of viewing/printing problems.

Important: After downloading Adobe, make sure you open the PDF in that program, not your browser or default viewer. Right-click (or control-click/long-press) the file and choose “Open with Adobe Acrobat Reader.”

Other Tips

Prefer Your Printer’s App?

Some customers have success using their printer’s official app instead of Adobe. This can help, but only if your printer drivers are fully updated. (Tip: “Brand new printer” ≠ “Updated drivers.”)

Is It Asking for a Password?

If you’re being asked for a password to open or print the file, don’t worry! Our PDFs do not require a password. This is a glitch with your PDF viewer. Open the file using Adobe Acrobat Reader and it should work without issue.

Can’t Download or Open the File?

If your download stalls or your device says, “Cannot open file,” it’s likely due to a brief internet hiccup during download. Here’s how to fix it:

Delete the partial or broken file from your device
Re-download the file from the original link
Open it again using Adobe Acrobat Reader

Printer Keeps Pausing or Won’t Print?

This usually means your Wi-Fi connection is unstable. Here’s how to fix it:

Best Option: Plug your printer directly into your device via USB
Alternative Option: Print in smaller batches (e.g., print pages 1–30, then 31–60). This reduces the data load and keeps your Wi-Fi from dropping mid-job

A Final Note:

If you are printing through a third-party company (e.g., a local print shop or online service), please ask them to print the file exactly as it appears in the PDF. Unfortunately, we cannot troubleshoot their systems, software, or printer settings.