“I CAN’T DOWNLOAD”
This issue is usually caused when your internet has a momentary drop in internet connection during your initial download. Your device has a hard time “re-writing” the data when you go to re-download. The solution is simple. Delete all traces of the original file that tried to download, and then re-download. You should be good after that!
Print Issues
Many who try to download or print PDFs from anywhere online will occasionally encounter some unusual problems. Issues arise when your PDF viewer does not flatten the page and data properly or your printer drivers are not updated. This can happen with some PDFs and not others, and it’s all dependent on how your PDF viewer and printer drivers are reading the data together.
Not to worry! There is a very quick fix.
ADOBE ACROBAT READER –
This is the free program you need to be using if you encountered any issues viewing or printing your product (there’s a free Adobe Acrobat Reader online and in the app stores). Switching to this program and clicking “print as image” in the advanced settings will eliminate 99% of customer printing or viewing issues.
If your device asks for a password to print or to open, this also is a malfunction of your PDF reader. Switching to Adobe will allow the document to be read correctly and will open/print for you. Some customers also prefer to use their specific printer’s app instead of Adobe, which is a good backup solution.
*IMPORTANT* Make sure after you download Adobe that you are actually opening the document within that program. Since it is not yet your default PDF viewer, you can to control-click/right-click (or hard press) the file name, and then click “open with Adobe.”
**If you already have Adobe and encounter issues, follow the steps below**
- On your main Adobe Reader screen, click the “help” tab, and then “check for updates“. If Adobe needs updating, then update it and try printing again. If it says “No updates available,” then proceed to step two.
- On the “print preview” screen [this is the screen where you get to pick how many copies you want, if you are printing in black/white or color, etc] you will see a section titled, “Comments and Forms.” Make sure that the option chosen under that section reads “Documents AND markups.” If it does not, please change this setting and try printing again. If it was already at the correct setting, proceed to step 3.
- On the same “print preview” screen, usually near the top, is a button that says, “Advanced.” Click that. This will open a new window with different options. On the new window that pops up, there will be the option to click “Print as Image.” Click that button, then proceed to the next step.
- After clicking “print as image,” return to the main print preview page, and try printing the 1-2 pages with which you were having issues again.
PRINTER KEEPS PAUSING OR WON’T PRINT?
- Usually this is an internet issue. Our files are larger files in order to provide our customers with the highest quality graphics that our families love. Sometimes smaller files will print fine through a wifi printer, but the connection drops for larger files. This results in a blank page or nothing but a single line printed. This is especially a common problem in rural areas but can happen on any internet connection. In order to eliminate the “wifi” issue, simply plug your printer directly into your device and print.
- If you would prefer not to plug directly in, customers have great success by printing “X amount of pages at a time.” For instance, they will first print pages 1-30, then print pages 31-60. This sends less data to the printer over wifi and allows your wifi not to drop during the processing. Each wifi setup will require a different limit. It depends on what your particular wifi speeds are and where you live.
FINALLY: Please remember if you print through another company, we cannot provide support for them. Our recommendation is to ask them to print your finished product exactly as it appears on the PDF. We have no control over the PDF readers they use or if they update their printer drivers and cannot troubleshoot on their behalf*